Shipping policy
Delivery Policy & Claims
It is advised to choose 'Auckland Metro Same-Day Evening Delivery' to the Auckland Metro area for frozen goods. For information about our delivery options click here.
Please note that Huckleberry cannot guarantee the condition of perishable goods such as fresh produce, frozen goods, and meat. While we endeavour to do our very best at the packaging stage and include ice-packs where possible, please understand that these items are ordered at your own risk. Parcels in transit are not be kept in chilled depots or vehicles.
If you have received a damaged or faulty product, or a product that you have ordered has not been delivered, please make sure to contact our customer service team right away. Any claims must be made within 48 hours of your delivery being received.
Huckleberry 2021 Ltd does not accept responsibility for any goods not signed for on delivery.
Couriers can sometimes experience difficulties in delivering to apartments or gated areas because:
- There is no safe place to leave deliveries when no one is home
- Some apartments are security coded and access to these buildings is difficult.
- Please ensure that someone will be home to receive your order, or consider sending the delivery to a work address.
- Re-direction charges will apply if the courier has to return to that apartment again to deliver the order.
- If using a work address please clearly state delivery hours and all necessary information such as building number, level and / or business name.
- We cannot accept PO Boxes as a delivery address .
- For orders to more than one destination, a freight charge will apply per delivery address. We will advise total freight charges on confirmation of your order.
- Huckleberry 2021 Ltd does not freight products internationally.
- Please note: all prices are quoted in New Zealand dollars.
- Any disputes will be settled subject to New Zealand law only.
